Collect
Reviews in one tap, on the platform you choose.
Smart reviews. Real impact.
One tap.More reviews.More customers
After every visit you know what your guests really thought.
Tappy collects feedback automatically, shows you what's going on and helps you act on it, so your online reputation grows with your business.
Trusted by local businesses across the Netherlands
Review platforms
More reviews on the platforms that matter.
You decide where your customers end up. From Google to Tripadvisor, and you can switch destination without replacing a single Tappy.
- Trustpilot
- Tripadvisor
- Facebook Reviews
- Meer
The product
One tap is all it takes.
Put your Tappy where customers come across it. One tap opens the right review experience straight away, no app, no searching, no fuss.
- 01
Place
On the counter, the table, the window or by the exit.
- 02
Tap
The customer holds their phone against it. Two seconds.
- 03
Grow
More recent reviews, more trust, more customers.
Works anywhere people leave happy
- Restaurant
- Salon
- Hotel
- Gym
- Shop
- Reception
De Bakkerij
How was your visit?
Your opinion counts. Let us know in one tap
PS. It only takes 20 seconds
Not happy
Neutral
Happy
This screen runs today. Every Tappy has one, with your logo and your name on it.
Reputation management
Every guest has an opinion.
Tappy makes sure you hear it.
After every visit Tappy asks one question. The answer comes in, including from the guest who would otherwise have left without a word.
Anyone who's happy shares it publicly in one tap. Anyone who isn't gets a direct line to you. Both answers arrive in time to still do something about them.
- Feedback after every visit, without your staff having to ask
- See in black and white what guests are happy and unhappy about
- Hear it from an unhappy guest while you can still put it right
- Happy guests share their experience publicly in one tap
- The route to your review page is open to every guest
And then
But the real power starts after the tap.
A Tappy doesn't just collect a review. Every interaction is a fresh chance to understand your customer, follow up and bring them back.
- 1
Tap
The guest holds their phone against your Tappy.
- 2
Review
Happy guests leave a rating.
- 3
Data
Every tap is counted: where, when, how often.
- 4
Follow-up
Whoever didn't come back gets a reason to.
- 5
Growth
More reviews, more returning guests, more revenue.
The platform
More than a review tool.
Tappy brings reviews, customer data, follow-up and insight together in one place. You start with more reviews. Then you get insight. Then you can automate. And in the end you get more out of every customer relationship.
Manage
Everything that comes in on one screen, with a reply within reach.
Understand
See which Tappy works, at which hour, in which spot.
Follow up
Bring customers back without anyone doing it by hand.
DashboardIncluded in Starter
Everything that happens, on one dashboard.
Log in and see what's going on straight away: how many customers tapped, which Tappy is doing the work and what needs your attention.
app.tappy.one/dashboard
Taps
+18%1,842
last 14 days
Reviews
+12%426
since the start
Conversion
+2.4pt23.1%
tap to review
Rating
+0.34.8
on average
Taps per day
Last 14 daysThe one thing that matters now
Table 4 hasn't been used for 9 days. Is it still where it belongs?
Example figures
ReviewsIncluded in GrowthIn development
All your reviews. One overview.
See what customers say, reply faster and keep a grip on your online reputation, without switching tabs.
app.tappy.one/reviews
- Sanne de Vries2 hours ago
Lovely food and the staff were incredibly friendly. We'll definitely be back.
Replied - Mark Jansenyesterday
Good place, though the wait was a bit long on Saturday night.
Awaiting reply - Ayse Yilmaz3 days ago
Best coffee in town. Full stop.
Replied
- Collect reviews
- Manage reviews
- Reply to reviews
- Review statistics
- Multiple locations
- Alert on a low rating
AI repliesIncluded in GrowthIn development
Reply faster. More personally. More smartly.
Tappy drafts a reply based on the review. You read it, change what you want and approve. Nothing ever goes out that you haven't seen.
- You approve, always. Automatic publishing only happens if you switch it on yourself
- In your business's tone of voice, not a chatbot's
- For critical reviews too, where the wording matters most
app.tappy.one/reviews
Sanne de Vries
Lovely food and the staff were incredibly friendly. We'll definitely be back.
Tappy
EditApprove
CustomersIncluded in ProIn development
Behind every review there's a customer.
Tappy shows you not only what customers say, but who they are, when they came back and how they deal with your business.
- Customer data stays yours. Tappy never resells it
- Only what you need, not everything that's possible
- Import your existing customers from a file
app.tappy.one/klanten
Sarah Jansen
Active
- Last visit
- Today
- Visits
- 8
- Reviews
- 2
- Last contact
Timeline
Visit
Today, 19:42
Review request
Today, 21:42
Review left
Today, 22:07
Thank-you message
Today, 22:08
Win-back message
In 30 days
Follow-upIncluded in ProIn development
Set it up once. Tappy does the rest.
Automate what your team does by hand today: asking for a review, saying thanks, and giving customers who stayed away too long a reason to return.
- Review request after a visit
- Reminder if nothing came in
- Thank-you for a good review
- Message after 30 quiet days
- Win back older customers
- Birthday
Without anyone on your team keeping a list.
app.tappy.one/campagnes
- Customer visits your business
- Wait 2 hours
- Send review request
- Customer gives 5 stars
- Send thank-you
- Wait 30 days
- Send win-back message
MessagesIncluded in ProIn development
Stay in touch. Without the manual work.
Email, SMS and WhatsApp from one place. The customer sees your business name as the sender, not Tappy's.
- 1Message goes out
- 2Customer replies
- 3Tappy records it
- 4Dashboard updates
- Your own business name as the sender
- When you're out, you're out: Tappy stops rather than sending on and billing afterwards
- Opting out always works, in every message
DE BAKKERIJ
Hi Sarah! Thanks for visiting today. Would you leave a short review? It takes 20 seconds.
21:42
Done! See you next week 🙂
22:07
My TappysIncluded in Starter
Every Tappy. One overview.
Each Tappy counts its own taps. So you can see in black and white which spot works, and which one you'd better move.
app.tappy.one/my-tappys
SpotTapsLast tapShare
- Reception1,84212 min ago
- Till9271 hour ago
- Table 44819 days ago
- Window3123 hours ago
Table 4 has been quiet for 9 days. Is it still where it belongs?
Example figures
Works today, from the very first kit.
AnalyticsIncluded in Growth
From tap to result.
Not one number, but the whole road towards it. See where customers drop off and where it does work.
- Busiest hour
- 20:00 to 21:00
- Best day
- Saturday
- Best Tappy
- Reception
- Countries
- 7
- Taps1,842100%
- Question answered1,21666%
- Sent on68937%
- Reviews42623%
- Returning1589%
Example figures
How Tappy works
From first tap to returning customer.
- 01
Place
Put your Tappy where customers come across it.
- 02
Tap
The customer holds their phone against it. No app, no account.
- 03
Ask
One question: how was it? Either way the answer reaches you.
- 04
Collect
Feedback and reviews come in together, per Tappy and per moment.
- 05
Automate
Follow-up takes over the repetitive work.
- 06
Analyse
See which spot, which hour and which Tappy does the job.
- 07
Grow
Get more out of the customers you already have.
Comparison
Why use five different tools?
One platform. One login. One customer journey.
| Comparison | Tappy | Review tool | QR sticker | CRM | Email tool |
|---|---|---|---|---|---|
| Collect reviews on location | |||||
| Works without an app or camera | |||||
| Feedback from every guest, review or not | |||||
| Manage and answer reviews | |||||
| Figures per physical spot | |||||
| Customer data | |||||
| Automate follow-up | |||||
| Send messages |
A broad comparison. What a specific provider offers varies by plan.
Who it's for
Pick your trade. See what Tappy does for you.
Hospitality
Ask for a review automatically after paying, at the table, while it still tasted good.
On tables and at the till
- Taps per week
- 312
- Reviews
- 74
- Rating
- 4.7
Example figures
Stories
What business owners will tell you.
Tappy has only just started. As soon as the first customers share their story, it goes here, with their name, their business and their own figures.
Room for a real story
Not filled in yet. We don't put made-up quotes here: a review company that invents its own reviews isn't a review company.
Room for a real story
Room for a real story
Pricing
One starter kit, then your plan.
Starter measures what comes in. Growth grows your reputation with AI. Pro follows up with your customers.
Starter
Collect and measure more reviews.
€49.50per year
You save €9.90 a year
- 2 Tappys
- Count and manage taps
- Daily statistics
- Satisfaction in numbers
- 14 days of history
Growth
Grow your online reputation with AI.
€149.50per year
You save €29.90 a year
- 10 Tappys
- Everything in Starter
- Pull in reviews automatically
- Manage every review in one place
- Reply to reviews with AI
- AI analysis of your reputation and your reviews
- Read back customer messages
- Unlimited history, per Tappy, per hour and per country
AI review management is in development. Your account grows into it automatically once it is there.
Pro
Follow up with your customers, and earn more from the ones you already have.
Price to follow
Will sit above Growth
The layer above Growth. Growth makes sure your reputation is right; Pro makes sure your customers come back. Tappy reaches out to them itself, at the right moment and through the channel they use.
- Everything in Growth
- Campaigns to your own customers
- Automatic follow-up after every visit
- Follow-up flows you set up once
- Win back customers who stopped coming
- Email, SMS and WhatsApp under your own name
- Customer profiles with visit and contact history
- Multiple locations
A one-off €29.95 for your starter kit with two Tappys, on top of the subscription. You pay it once, also if you move up to Growth or Pro later. All amounts exclude VAT.
And the Tappys themselves?
Your starter kit with two Tappys is part of the one-off activation. Need more? Order extra Tappys as long as your plan allows them.
FAQ
Frequently asked questions.
You place a Tappy on the counter, the table or the window. The customer holds their phone against it and gets one question: how was your visit? Anyone who is happy goes on to your review page. Anyone who isn't leaves a message for you. In the dashboard you see what each Tappy brings in.
Growth is about your reputation. Tappy pulls in your reviews automatically, puts them in one overview, analyses what customers say with AI and drafts your replies. Pro sits on top of that and is about your customers. Campaigns, automatic follow-up and messages by email, SMS and WhatsApp bring customers back. In short: Growth grows your reputation, Pro earns you more from the customers you already have.
Yes. Every iPhone from the iPhone 7 onwards and virtually all modern Android devices read NFC automatically. Phone without NFC? Then the customer uses the QR code that's on every Tappy.
No. No app, no account, no installation. The customer holds their phone against the Tappy and the screen opens straight away in the browser.
They get a screen where they can write to you about what went wrong. You receive that message by email the same day, so you can put it right while you still can. Their route to your review page stays open throughout: the thank-you screen carries the link to share their experience publicly after all.
Always. You link your Tappy to a destination you can change at any moment, from Google to Trustpilot for instance. The physical Tappy never needs replacing.
You choose the destination yourself, so in principle any platform with a public review link: Google, Trustpilot, Facebook, Tripadvisor and others. For Google that's the link from your Business Profile.
Your order ships within one working day. Unpacking, setting your destination and putting the Tappy in place takes less than 30 seconds all together.
Two on Starter, ten on Growth. Your starter kit contains two; you can order more as long as your plan allows them. For Pro, for larger numbers or for multiple locations we put together a tailored proposal.
How many customers tapped, per day, per hour, per Tappy and per country. How happy they were. And which Tappy has gone quiet. On Growth you can also read back the messages customers left themselves; on Starter you see the counts.
That belongs to Growth and is in development: the connection with your Google Business Profile is waiting on approval from Google itself. What works today is collecting reviews through the tap, and measuring it.
That belongs to Growth and is in development. When it arrives, Tappy will draft a reply that you read and approve. We will not publish without your go-ahead; Google only allows that with your explicit prior consent anyway.
That is the heart of Pro and is in development. The plan is a review request after a visit, a reminder if nothing came in, and a message to customers who stayed away too long, by email, SMS and WhatsApp with your business name as the sender.
That belongs to Pro and is not available yet. Once that layer is there, you will be able to read in a file with your own customers.
Tappy stores no IP addresses and uses no tracking cookies on the tap screen. Messages guests leave are kept for twelve months and used for nothing else. You are the data controller for that data and Tappy is the processor; you sign the data processing agreement in the app.
A monthly subscription runs on per month with one month's notice. A yearly subscription must be cancelled at the latest one month before the year ends. You can cancel from the subscription screen or by email; the full rules are in the terms and conditions.
Ready to get more out of your customers?
More reviews. More insight.
More customers.
Tappy starts with one simple tap and then gives you everything you need to get more out of every customer relationship.